Easy Spirit Reviews

Wish I read these reviews before I entered the twilight zone called customer service. I purchased 2 of the same Size Easy Spirit shoe I have always worn. They are way to big. Retured the same day they arrived for an exchange. They accepted the exchange and said the new order was being sent out. 3 weeks and numerous phone calls have gotten no where. I am now told you can't get a refund until 19 business days have passed. I doubt they even have my size and they are waiting for a shipment to come in. Also I had to go down a half size and from wide to medium. Horrible. I will NEVER NEVER buy from them ever again.

Wish I would have read this before. Spent $90 for nothing. No customer service....China must have bought EasySpirit....

I love the shoes but the website is awful. There's no way to reset your password if you forget it and the login via social accounts doesn't work. And if you need help, there's no easy way to get it. Now I remember why I started ordering shoes through Zappos, even though Easy Spirit is my preferred brand.

On the bright side, their shoes are not a beauty, but what a relief to get shoes that match size 10ww. That's the reason I gave 2 stars and not 1.
As others have written, awful customer service and awful return policy. They sent me the wrong item. Still, when I return it I had to pay shipping both ways and restocking fees. If you need to buy shoes from this company, due to unusual shoe size, buy it from Amazon. I am not a fan of Amazon, and try to buy directly from companies. But at least you know you will be refunded if you get the wrong item.

These shoes are really comfortable! They are also pretty. The two velcro straps on each shoe make for a perfect fit for each foot. I'd recommend them and would purchase them again. These are the Maison EMOVE Walking Sandal with the floral print. They feel like I'm walking on air.

BEWARE - Free Return Policy is only for the first 30 days. I purchased 2 pairs of shoes, but a week later my daughter came down with Covid - and then gave it to the whole family. When I went to the website to return shoes on day 32 the return was refused. I called and spent 38 minutes on hold before speaking with a Customer service representative. I sent photos to show the shoes had never been worn etc and they approved the return - but my card was never credited. Turns out they will only give you a “gift card” good for further purchases. I will be selling it to anyone who wants it. Will NEVER order directly from them again. Zappos is far more customer centric!

Horrible Return Policy - Sizing of the shoes I chose was 'off' and needed return. Seriously frustrated to learn they only allow 21 days for returns....What a rip off when most all companies typically have a 45-60 day policy. Never again will I buy from Easy Spirit.

Do NOT order from EasySpirit.com unless you want to be ripped off!!
I’ve been trying to get a refund after returning two pairs of shoes that are cheap knock-offs or a lot smaller that are now made in a different country (after comparing them to the same style of shoe I already own bought last year from a different store).
Steer clear!!

I feel you want good customer service DO NOT BUY FROM EASY SPIRIT! My order was in correct and they would not refund my money til I returned the incorrect shoes they sent, it was their mistake in the first place. The other shoes I ordered were not comfortable at all the had very hard soles. I have been trying to get the return slip for the ugly pair of shoes for weeks and still no no response.

If you happen to have a long or complicated street address, give it some thought before you order from EasySpirit.com. I placed an order with them. Received a confirmation email with all my information, including my full name and address. So far, so good. Along comes UPS... with no package. Why? Not UPS's fault. They had already delivered my order to someone else's address because Easy Spirit left half of my house number off. I have a lengthy address, I admit -- but it's also up to the sender to allow for that. I do a lot of ordering, and this was one of the most thoughtless I've found.